Privacy Policy

Last updated: 04/18/2025

At Luso Language Solutions, we are fully committed to safeguarding the privacy and personal data of our clients, visitors, linguists, and collaborators. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us through our website, email communications, file submissions, and other interactions. By accessing our website or using our services, you agree to the practices described in this Policy. If you do not agree with any part of this Policy, we kindly ask that you refrain from using our services.

We collect personal data only to the extent necessary to fulfill the purposes for which the information is provided. This may include your name, email address, phone number, billing information, company affiliation, and project-related data, as well as any documents or files submitted for translation, revision, interpretation, or consulting services. We may also collect non-personally identifiable information through cookies or analytics tools to better understand how users interact with our website. Such data helps us improve our services and user experience, but it is never used to identify individuals unless explicitly required for technical diagnostics or legal compliance.

All personal and project-related data is processed in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) when relevant. Luso Language Solutions does not sell, rent, trade, or disclose your personal data to third parties for marketing purposes. We may share data internally with our trusted team of linguists and project managers, all of whom are bound by strict confidentiality agreements, only to the extent necessary to carry out the requested service. In some cases, we may be required by law to disclose personal information to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.

Your files and data are stored securely using industry-standard protections. We use password-protected platforms, encrypted communication channels, and secure cloud infrastructure to prevent unauthorized access, disclosure, alteration, or destruction of your content. Only authorized personnel have access to your files, and all staff and collaborators are trained on data protection best practices. Upon request, we can delete all your files and personal data from our systems once a project is completed, and provide written confirmation of that deletion. Unless otherwise instructed, we may retain your data for internal archiving, quality control, or legal recordkeeping for a period consistent with local regulations.

We never use your documents or content for training artificial intelligence models, unless you provide prior written consent. In projects involving AI-assisted translation, your content is processed through secure and private systems that do not store or reuse your data. If you choose a fully human workflow, we ensure that your files remain isolated from any automated or external processing environment. At all times, the confidentiality and integrity of your materials are a top priority in our operations.

You have the right to access, correct, restrict, or delete your personal data at any time. You may also request a copy of the information we hold about you or ask us to stop processing your data for certain purposes. To exercise these rights or to ask questions about our Privacy Policy, please contact us directly at info@luso-ls.com. We will respond promptly and in full compliance with the applicable data protection laws. Please note that in some cases, we may retain limited data if required to fulfill contractual, legal, or regulatory obligations.

Luso Language Solutions reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised “Last updated” date. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Continued use of our website or services after any updates constitutes acceptance of the modified terms.

If you have any concerns, requests, or need further clarification regarding our data protection practices, please don’t hesitate to get in touch:

📧 info@luso-ls.com
📞 +1 (904) 341-2547